The Spam Digest

• What is the Spam Digest?
• What do I do with the Spam Digest?
• How do I view a message listed in the Spam Digest list?
• How do I release a message from the Spam Digest?
• How do I delete the messages listed in the Spam Digest?
• How do I change the frequency that I receive the Spam Digest?

Quarantined Messages

• What are quarantined messages?
• What username and password do I use to access my quarantined messages?

Whitelists and Blacklists

• What are “Friends” (Whitelist) and why do I need to tell you about them?
• How do you add someone to the Friends whitelist?
• What are “Enemies” (Blacklist)?
• How do you add someone to the Enemies blacklist?

How it Works

• Will the filtering delay my mail?
• How does Red Condor identify spam?

The Spam Digest

Question: What is the Spam Digest?    top
Answer: The Spam Digest has three main functions. It provides a:

• List of activity for your account of email identified by Red Condor as spam, junk, phishing, or containing a virus or other dangerous content since the last digest. These messages have been filtered and held in quarantine for your review. It shows a list off all quarantined email, the reason the message was filtered, the date, time, message size, senders name, the sender’s email account, and email subject line.
• Portal to the quarantined messages. There you can review a message and release it if needed.
• Portal to your personal dashboard where you can manage your account, customize views, and generate reports.

Tip! Click the Personal Dashboard link in the second paragraph of the Spam Digest to open the Personal Dashboard screen in your browser. Then bookmark this page in your browser for easy access.

Question: What do I do with the Spam Digest?    top
Answer: You don’t have to do anything! The messages listed in the Spam Digest have already been filtered. The Spam Digest requires no user action to delete the spam/junk mail listed in the summary. They are deleted automatically. The Spam Digest lists a summary of the filtering activities for your account since the last digest. The only thing you need to do is to review the summarized list of messages for any valid messages that were mistakenly filtered out.

Question: How do I view a message listed in the Spam Digest list?    top
Answer: Click the View link on the left side of the Spam Digest for the message you want to view. The arrow in the screen below shows the View link. The Preview Message screen then opens in your browser with an HTML preview of the message.
 
Click here to view enlarged image

Question: How do I release a message from the Spam Digest?    top
Answer: Simply click the View link in the Spam Digest next to the message you want to release, as described above. When the Preview Message screen opens in your browser, you can determine if it is a valid message. If the message is valid, you can release it by clicking the Release button on the bottom right of the screen. The message will be immediately sent to your regular email inbox.
 

Question: How do I delete the messages listed in the Spam Digest?    top
Answer: There is nothing to do. The spam messages listed in the Spam Digest have already been filtered. These messages will automatically delete after 35 days. Each digest you receive lists only the new junk mail, while the older junk mail is not shown.

Question: How do I change the frequency that I receive the Spam Digest?top
Answer: The digest delivery frequency can be set to daily, weekly, monthly, or never. By default, the Spam Digest is sent out daily. Click the Personal Dashboard link in the second paragraph of the Spam Digest to open the Personal Dashboard screen. At the top of this screen, click Settings.
 

Quarantined Messages

Question: What are quarantined messages?    top
Answer: Quarantined messages are the messages that the system has filtered out based on your filtering options. The Spam Digest posts a summary of the quarantined messages for your account for the previous day. Quarantined messages are archived for 35 days online. You can run reports through the Personal Dashboard for your quarantined messages. You can set the reporting period (1, 24, or 48 hours, or 7 or 30 days)

and select the sorting order of the messages.

Click Find to generate a report. The report displays a list off all quarantined email, including the reason the message was filtered, date, time, message size, senders name, the sender’s email account, and email subject line.
 
Click here to view enlarged image

Question: What username and password do I use to access my quarantined messages?    top
Answer: There is no username / password authentication. Click the View link on the left side of the Spam Digest for the message you want to view. Or, run a report from your Personal Dashboard, as described above. Then select the check box or boxes of the messages to access and click View That’s it!

Whitelists and Blacklists

Question: What are “Friends” (Whitelist) and why do I need to tell you about them?    top
Answer: The Friends whitelist contains email addresses and domains of those organizations and individuals that you trust. You only need to add an entry to the Friends whitelist if they send you spam that you actually want to receive. For example, you may be on a large mailing list that would be flagged as a bulk mailing.

Question: How do you add someone to the Friends whitelist?    top
Answer: There are two ways to add someone to the Friends whitelist:

• If the mail has already been filtered, simply click the View link next to the message. The Preview Message screen then opens with an HTML preview of the message. At the bottom of this screen are two check boxes: Add user@domain.com to whitelist and Add domain.com to the whitelist. The first adds that specific address, while the second adds the entire domain. Select the appropriate check box and click the Release button. The message is released to your mailbox, and the user or domain is added to the Friends whitelist.
• If the mail has not yet been filtered and you are adding the address as a precaution, click the Personal Dashboard link in the second paragraph of the Spam Digest to open the Personal Dashboard screen. At the top of this screen, click Settings. Then scroll down to the Friends aka Whitelist section to add email addresses, domains, IP addresses and more. Click inside the box to display the instructions and valid options.

 

Question: What are “Enemies” (Blacklist)?    top
Answer: If you have a legitimate sender that you do not want to receive further email from, you can add an entry (email address or domain) to the Enemies blacklist.

Question: How do you add someone to the Enemies blacklist?    top
Answer: Click the Personal Dashboard link in the second paragraph of the Spam Digest to open the Personal Dashboard screen. At the top of this screen, click Settings. Then scroll down to the Enemies aka Blacklist section to add email addresses, domains, IP addresses and more. Click inside the box to display the instructions and valid options.
 

How it Works

Question: Will the filtering delay my mail?    top
Answer: The filtering process introduces typical delay of less than 3 seconds. The maximum possible delay is one minute.

Question: How does Red Condor identify spam?    top
Answer: Red Condor investigates bulk email that is captured from numerous decoy mailboxes worldwide. When these mailboxes receive a suspected message, they classify the content. Messages that do not pass the filter are quarantined. Red Condor uses the following filtering techniques:

• Signature filtering for virus detection
• Real time blacklists
• Message rate throttling
• Reputation scores
• Message finger print analysis
• Graphic image analysis
• Verifying recipient account name

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